Exchange Policy

An exchange is considered only in rare cases, where a defective or incorrect item has been delivered to the customer. We will strive to resolve such matters promptly, depending on the specific circumstances.

• There is no exchange based on the customer’s preferences regarding the outfit, as all outfits are made for our valued customers.
• For any exchange, the customer must inform our customer service team within 48 hours of delivery and return the outfit to our given address within 5–7 days of delivery. Otherwise the request will not be catered to.
• An equal-value voucher or discount code can also be offered.
• An outfit can be exchanged if the product received does not match the ordered size.
• All mailing or shipping costs related to the exchange of a defective item are the exclusive responsibility of the customer.
• We aim to process all exchanges within 14 working days.
• We do not offer refunds in any case, for both domestic and international customers. We only offer a voucher or discount code of the same amount.

For more information, reach us on our helpline +923299933000 or by email at info.lavishpakistan@gmail.com.